COMMON QUESTIONS

What is GLACIER?

GLACIER is an online tax compliance program, to which foreign nationals receiving payment from Harvard will be given access.  It is a secure, web-based system that will classify them for U.S. tax purposes and determine appropriate tax withholding and tax treaty eligibility (if applicable).

Why haven't I yet received the link to the Glacier tax classification program, if I've already been notified via email of my tax obligations as a Harvard payment recipient?

If you haven't yet received the email from support@online-tax.net, which includes your original login information, or have lost or forgotten your login information, you can click on “Forgot Login?” on the GLACIER login page to access GLACIER. If you still cannot access GLACIER, please contact NRA Tax.

The email invitation from GLACIER looks like spam, is there additional correspondence to confirm its legitimacy?

Yes, an email from Harvard will be sent, in tandem, confirming that it's safe to proceed with GLACIER.

Where can I find instructions on how to complete GLACIER?

We have two resources that should answer all your Glacier-related questions:

What forms does GLACIER produce?

Generally, all required tax forms are generated by the system.  Note that this does not include the I-9 form or the "required document copies" to be attached to the Glacier submission.

Disclaimer

The information contained within this website is provided for informational purposes only and is not intended to provide, and should not be relied on for, tax, legal or accounting advice.  All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance and fitness for a particular purpose.