How can I get assistance, and submit GLACIER information, during Harvard's prolonged closure in response to COVID-19?

• Our on-site customer service has been temporarily suspended, due to mandated government and university coronorvirus protocols, until further notice.

• We are unable to see walk-ins, nor are we able to accept drop-off or mailed documentation, due to limited staffing resources and necessary safety measures.

• The Customer Service Team is working remotely during customer service hours, and are still accessible via the email and phone# as indicated below

Email nratax_ufs@harvard.edu

Phone 617-495-8500 (option 5) available Mon-Fri, 9:15am to 5:00pm EST

GLACIER forms and immigration documentation can be submitted via:

•  Fax 617-496-3196

• “Secure upload of GLACIER Documentation”, if you are a Harvard affiliate and have a Harvard key, or

• "Harvard's Buy-to-Pay Supplier Portal", if you are being set-up as a Harvard supplier and have received an email inviting you to do so.

• Additional Emergency Operational Changes, specific to Payroll and Nonresident Alien Tax, can be found here: Emergency Operational Changes for Payroll and NRA Tax .

• **Due to limited onsite staffing resources related to COVID-19, mail and hand delivered submission cannot be accepted.**