IPTC Customer Service

There are several ways to connect with the International Payee Tax Compliance (IPTC) Team. 

Email

Phone

  • 617-495-8500, option 5
  • Dedicated phone customer service is available at the following times:
    • Monday, Tuesday, Thursday, and Friday: 9:15AM to 12:00AM ET
    • Wednesday: 9:15AM to 11:00AM ET, 1:00PM to 2:30PM ET
  • If necessary, you can leave a voicemail.

Virtual Online Appointment

Walk-in

  • Smith Campus Center, Room 806
  • Walk-in customer service is available at the following times:
    • Tuesday: 1:00PM to 4:30PM ET
    • Thursday: 9:15AM to 12:00PM ET

Office Hours for Administrators

  • Tuesday: 1:30PM to 2:30PM ET
  • Wednesday: 11:00AM to 11:45AM ET
  • Microsoft Teams links are available on the IPTC Calendar

Please note: The office hours, walk-ins, and online bookings are subject to change depending on demand. Any changes will be updated on this page.

See also: Contact

Disclaimer

The information contained within this website is provided for informational purposes only and is not intended to provide, and should not be relied on for, tax, legal or accounting advice.  All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance and fitness for a particular purpose.